Welcome to Your Scottish Roots (“Company”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website, yourscottishroots.com, and the taxi, cab, transportation and related services provided through or arranged by us.
By accessing our website, submitting a booking request, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Our Services
Your Scottish Roots provides taxi and passenger transportation services from Raipur, Chhattisgarh, with services available to various destinations across India, subject to availability, route feasibility, applicable permits and operational conditions.
Our services may include:
- Local taxi services
- Airport transfers
- Outstation taxi services
- One-way taxi services
- Round-trip taxi services
- Intercity transportation
- Corporate and business travel
- Railway station transfers
- Customized travel and transportation services
Availability of a particular vehicle, route or service is subject to confirmation by Your Scottish Roots.
2. Booking
Customers may make a booking through our website, telephone, WhatsApp, email or other communication channels provided by us.
To make a booking, customers may be required to provide:
- Full name
- Mobile number
- Email address
- Pickup location
- Drop-off location
- Date and time of travel
- Number of passengers
- Vehicle requirements
- Other information necessary to provide the service
A booking is considered confirmed only after confirmation from Your Scottish Roots.
Submitting a booking request does not automatically guarantee vehicle availability unless the booking has been confirmed by us.
3. Fares and Charges
The applicable fare will depend on factors including:
- Vehicle category
- Distance and route
- Travel date and duration
- One-way or round-trip requirements
- Waiting time
- Toll charges
- Parking charges
- State taxes or entry charges
- Driver allowance, where applicable
- Additional stops or route changes
- Other applicable government or service charges
The final fare applicable to a booking will be communicated to the customer before or at the time of confirmation, wherever reasonably possible.
Unless specifically stated otherwise, tolls, parking fees, interstate taxes, permits and other government charges may be payable separately.
4. Payment
Payment may be made through the payment methods made available by Your Scottish Roots.
Customers must pay the agreed fare and any applicable additional charges.
Where advance payment is required, the booking may be cancelled or released if payment is not received within the specified period.
A receipt or payment confirmation may be provided where applicable.
5. Cancellation and Refunds
Customers may cancel a booking by contacting Your Scottish Roots through the contact details provided on the website.
Cancellation charges, if applicable, will depend on:
- Time remaining before the scheduled pickup
- Vehicle category
- Booking type
- Advance payment made
- Special or customized travel arrangements
Any applicable cancellation or refund terms communicated at the time of booking will take precedence for that particular booking.
Refunds, where applicable, will normally be processed through the original payment method or another method determined by us.
6. Changes to a Booking
Customers should inform us as soon as possible if they need to change:
- Pickup location
- Drop location
- Pickup time
- Number of passengers
- Vehicle requirements
- Route or additional stops
Changes are subject to vehicle and driver availability and may result in additional charges.
7. Pickup and Waiting Time
Customers are expected to be available at the agreed pickup location and time.
Additional waiting charges may apply where the vehicle is required to wait beyond the complimentary waiting period communicated at the time of booking.
For airport and railway station pickups, reasonable allowances may be provided for delays where communicated in advance, subject to our operational policy.
8. Delays and Unforeseen Circumstances
Your Scottish Roots will make reasonable efforts to provide the booked service on time.
However, we are not responsible for delays caused by circumstances beyond our reasonable control, including:
- Traffic congestion
- Road closures
- Accidents
- Vehicle breakdowns
- Severe weather
- Natural disasters
- Government restrictions
- Strikes or civil disturbances
- Delays at airports or railway stations
- Police or regulatory restrictions
- Force majeure events
Where reasonably possible, we will attempt to inform customers about significant delays or changes.
9. Vehicle Substitution
Although we will make reasonable efforts to provide the vehicle category selected by the customer, circumstances may occasionally require vehicle substitution.
If a comparable or upgraded vehicle is provided, no additional charge will normally be imposed unless otherwise communicated.
10. Passenger Responsibilities
Passengers must:
- Provide accurate booking information.
- Behave respectfully toward drivers and other passengers.
- Follow applicable traffic and safety regulations.
- Use seat belts where available and required.
- Avoid damaging or misusing the vehicle.
- Follow reasonable instructions from the driver concerning passenger safety.
Customers must not use the vehicle for any unlawful activity.
11. Prohibited Activities
Passengers must not:
- Carry illegal or prohibited items.
- Damage the vehicle intentionally or negligently.
- Engage in abusive, threatening or violent behaviour.
- Smoke inside the vehicle.
- Consume illegal substances inside the vehicle.
- Carry hazardous materials without proper authorization.
- Use the vehicle for any unlawful purpose.
Your Scottish Roots or its driver may refuse or terminate a journey where passenger behaviour presents a safety or legal risk.
12. Luggage
Customers are responsible for ensuring that their luggage is safely stored within the available luggage capacity of the vehicle.
Oversized, excessive or unusually heavy luggage should be disclosed at the time of booking.
Your Scottish Roots is not responsible for loss or damage to personal belongings left unattended in a vehicle, except where liability cannot legally be excluded.
Customers should check the vehicle carefully before leaving and collect all personal belongings.
13. Child Passengers
Parents or guardians are responsible for ensuring appropriate supervision and safety arrangements for children travelling in the vehicle.
Where child seats or special safety equipment are required, customers should request them at the time of booking. Availability may vary depending on the vehicle and location.
14. Driver and Vehicle Safety
We aim to provide safe, reliable and professional transportation services.
Drivers are expected to follow applicable traffic laws and safety requirements.
Customers must not request or pressure drivers to:
- Exceed legal speed limits
- Violate traffic rules
- Stop at unsafe locations
- Carry passengers beyond the permitted capacity
- Undertake any illegal activity
15. Route Changes and Additional Stops
The agreed route may be changed at the customer’s request, subject to driver agreement and practical feasibility.
Additional distance, waiting time, tolls, parking or other applicable charges may be added to the fare.
16. Service Availability
Services may not be available in every city, location or route at all times.
Your Scottish Roots reserves the right to decline or modify a booking where:
- The requested route is operationally unavailable.
- The required vehicle is unavailable.
- Local regulations prevent the service.
- Road or weather conditions make the journey unsafe.
- The requested service cannot reasonably be provided.
17. Third-Party Services
We may use third-party providers for certain services, including:
- Payment processing
- Website hosting
- Maps and navigation
- Communication services
- Analytics
- Marketing services
Such services may be governed by the respective third party’s terms and privacy policies.
18. Website Accuracy
We make reasonable efforts to keep the information on our website accurate and current.
However, information regarding fares, vehicle availability, routes, travel times and services may change without prior notice.
Website information should not be considered a guarantee of availability unless specifically confirmed by Your Scottish Roots.
19. Intellectual Property
Unless otherwise stated, the content of this website, including its text, logo, graphics, images, design, branding and other materials, belongs to or is licensed to Your Scottish Roots.
You may not reproduce, copy, modify, distribute or commercially exploit website content without prior written permission.
20. Limitation of Liability
To the extent permitted by applicable law, Your Scottish Roots shall not be liable for indirect, incidental or consequential losses arising from the use of our website or transportation services.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.
21. Customer Complaints
Customers who have concerns regarding a booking or service should contact us as soon as reasonably possible.
We will make reasonable efforts to investigate and resolve legitimate complaints.
Customer Support / Grievance Contact:
Business Name: Your Scottish Roots
Address: [Insert Registered/Business Address]
Phone: [Insert Phone Number]
Email: [Insert Email Address]
22. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Subject to applicable law, disputes relating to our services shall be subject to the jurisdiction of the appropriate courts in Raipur, Chhattisgarh, India, unless another jurisdiction is required by applicable law.
23. Changes to These Terms
Your Scottish Roots may update these Terms & Conditions from time to time.
The updated version will be published on this website with the revised “Last Updated” date.
Customers are encouraged to review these Terms periodically.
24. Contact Us
For questions regarding these Terms & Conditions, please contact:
Mail: info@yourscottishroots(dot)com