Your Scottish Roots (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website yourscottishroots.com and our taxi and transportation services.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make a booking or use our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
A. Personal Information
This may include:
- Full name
- Mobile number
- Email address
- Billing information
- Communication details
B. Booking Information
When you request or make a taxi booking, we may collect:
- Pickup location
- Drop-off location
- Travel date
- Pickup time
- Number of passengers
- Vehicle preference
- Trip type
- Special requirements
- Booking history
- Communication relating to your booking
C. Payment Information
Where online payments are available, payment transactions may be processed through third-party payment service providers.
We may receive information such as payment status, transaction reference number and payment confirmation.
We generally do not store complete debit card, credit card, CVV or banking credentials on our own servers.
Payment information may be handled directly by the applicable payment gateway according to its privacy policy and security practices.
D. Technical Information
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visit
- Referring website
- Approximate location information derived from technical data
- Website usage information
2. How We Use Your Information
We may use your personal information to:
- Process taxi booking requests.
- Confirm and manage bookings.
- Provide transportation services.
- Contact you regarding your booking.
- Provide quotations.
- Respond to enquiries.
- Process payments and refunds.
- Provide customer support.
- Improve our services.
- Maintain website security.
- Prevent fraud, misuse or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
- Send service-related communications.
Where permitted and where appropriate consent has been obtained, we may also use your information to send promotional or marketing communications.
3. Legal Basis for Processing
We process personal information only for lawful purposes and in accordance with applicable Indian data protection and other applicable laws.
Depending on the circumstances, processing may be based on:
- Your consent;
- Your request for a service or booking;
- Performance of a service or transaction;
- Compliance with a legal obligation;
- Other lawful purposes permitted under applicable law.
The Digital Personal Data Protection Act, 2023 provides for processing personal data for lawful purposes based on consent or certain legitimate uses.
4. Booking and Location Information
Pickup and destination information is required to arrange and provide transportation services.
Where necessary, booking information may be shared with the driver or transportation partner responsible for fulfilling your booking.
We use such information only to the extent reasonably necessary to provide the requested service and related support.
5. Sharing of Personal Information
We do not sell your personal information.
We may share relevant information with trusted service providers or partners where reasonably necessary to operate our business, including:
- Drivers or transportation partners
- Payment gateways
- Website hosting providers
- Technology providers
- Customer support providers
- Maps or navigation providers
- Analytics providers
- Communication providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
Third parties receiving information are expected to handle it appropriately and only for legitimate purposes.
6. Cookies
Our website may use cookies and similar technologies to:
- Make the website function properly.
- Remember preferences.
- Understand website usage.
- Improve website performance.
- Analyze traffic.
- Support marketing activities, where applicable.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Analytics and Advertising
We may use services such as Google Analytics, Google Ads, Meta Pixel or similar technologies to understand website traffic, measure advertising performance and improve our marketing.
These services may collect information about your device, browser and interactions with our website in accordance with their respective privacy policies.
Where required, appropriate consent mechanisms will be used.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing and managing services
- Maintaining booking records
- Accounting and tax requirements
- Resolving disputes
- Preventing fraud
- Meeting legal and regulatory obligations
When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.
10. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we process.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise a complaint regarding the processing of your personal information.
Requests may be submitted using the contact details provided below.
We may need to verify your request before taking action to protect against unauthorized access to personal information.
11. Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent by contacting us.
Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.
Certain services may not be possible if information required to provide those services is not provided.
12. Children’s Privacy
Our services are intended for general users and are not specifically directed toward children.
We do not knowingly request or collect personal information from children except where it is necessary for providing a transportation service and handled through an appropriate parent or guardian.
13. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, content or security of third-party websites.
Users should review the privacy policies of those third parties before providing personal information.
14. International Data Transfers
Some technology, hosting, analytics or payment service providers may process information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
16. Grievance and Privacy Contact
If you have questions, requests or complaints concerning your personal information or this Privacy Policy, please contact us:
Email: info@yourscottishroots.com
We will make reasonable efforts to address privacy-related requests and complaints within the time required by applicable law.
17. Acceptance
By using yourscottishroots.com or requesting our services, you acknowledge that you have read and understood this Privacy Policy.
Your Scottish Roots reserves the right to update this Privacy Policy when necessary to maintain compliance with applicable laws and improve our privacy practices.