Firstly, we'd like to say a little about our standards of service. At YourScottishRoots we pride ourselves on providing our customers with good quality service. If we don't think we'll be successful in our search for your ancestors, we'll tell you at the earliest opportunity AND if it's our Bronze Service, we won't even charge you for any work done up to that point. When you place an order with us, we'll let you know how long we think it will take us and if later, it looks as though it might take longer we'll tell you AND give you the option to cancel your order. If any material we send you is damaged on receipt, we'll replace it immediately - no questions asked.
At present we offer three standard levels of service - Bronze, Silver and Gold. However, if there is something specific you would like us to do that is not covered by these services, just let us know and we'll do our best to fulfil your wishes.
The Bronze Service gives you the chance to find out a little bit more about your Scottish roots, without committing to a lot of expense. Simply give us some information about the ancestor who was most recently the subject of either a birth, marriage or death that took place in Scotland. For example, give us your ancestor's name (married and maiden surnames if a female ancestor), the date and place of the event. We will then provide you with as much information as we can find in the statutory records on all direct branches leading from that ancestor, right back to your Great Grandparents (and possibly beyond).
If you find the information is a bit sketchy and you don't feel that we are likely to be able to get much more of worth by going further back, then just stop there. You'll have some information that you can pass on to your family and it will only have cost you £90. If, however, you want us to search further, you can opt for either our Silver or Gold services.
The information we will provide you with as part of the Bronze Service can be viewed by clicking here.
With the Silver Service we will go as far back as we can in the 19th Century, using the Statutory Records (back to 1855) as well as the Parish Records. Once we have found all we can (or you ask us to stop), we will present all of our findings in our Silver format. In this case we will also provide information gleaned from the 1881, 1891 and 1901 Censuses where appropriate.
If you order the Silver Service and we find that we are unable to find any more than we would provide in the Bronze Service then we will refund the difference between the Silver and Bronze Fees.
The information we will provide you with as part of the Silver Service can be viewed by clicking here.
With our Gold Service, we will attempt to trace your ancestors before the 19th Century. In addition, we will look for indirect lines, i.e. brothers and sisters of those in the direct line. We will also examine the 1841, 1851, 1861 and 1871 Censuses and provide you with whatever we can find.
If you order the Gold Service and we find that we are unable to find any more than we would provide in either the Bronze or Silver Services then we will refund the difference between the Gold and Silver or Bronze Fees (as appropriate).
The information we will provide you with as part of the Gold Service can be viewed by clicking here.